Essel Technology Services provides a full spectrum of online resources that help mitigate risks and deliver fast answers and efficient problem-solving. Tools to help you manage the lifecycle of your product. And proactive and preventative tools to help manage your environment. All with a consistently satisfying service experience, whether you are an IT professional or a business end-user.
Online support provides a richer experience than making a phone call. Online, you interact with the same Essel technology experts you get on the phone, and since you can connect directly, you also get access to:

Online Support Resources solutions let you troubleshoot and resolve problems; access information to learn more about using your products; and find ways to keep problems from happening with Essel and select third-party products.

Support your broad spectrum of technologies
Technology convergence is happening now and it's changing the way you manage just about every business device. You rely on technology to do all sorts of tasks and to effortlessly interact among devices. That convergence keeps business productivity up 24/7.
But with convergence comes increased complexity. You can't just reboot to get your system back up and interacting. Online support helps you proactively ensure your systems have the interoperability needed to get work done and avoid any serious issues.

Essel Support Center gives businesses one place to go for online information, tools and help to support Essel business products. Here’s what’s included:
Support Home:

My Support—Manage your profile and preferences, view recent cases, and access your Essel support contracts, Essel Care Pack Services and warranties.
Insight Online/My IT Environment—One-stop, secure access to product and Essel support information specific to your IT environment. Essel Insight Online can automatically display devices remotely monitored by Essel Insight Remote Support 7.0.5 or higher and allows you to easily track service events and related support cases, view device configurations and proactively monitor your Essel contracts, warranties and service credits from anywhere and at any time.
With authorization from customers, we can also remotely view their customer’s IT environment to provide service support and consultation via a separate “My Customers” section.
Connect with our technology experts to learn more about Essel Support Center, which gives businesses one place to go for online information, tools and help to support Essel business products.

Spend less time solving problems and more time focusing on your business. Mitigate risk, reduce cost and keep your business up and running. Offload some IT tasks and actually do more with less.
Continuously monitoring your environment, this solution proactively alerts you and provides up to 66% faster problem resolution and up to 95% first time fix rate. With near 100% accurate diagnostics, information is sent to Essel call center staff, which can remotely log in and determine if the problem can be resolved immediately or if it needs an onsite visit.
Essel Insight Online, a new addition to Essel Support Center can automatically display devices remotely monitored by Essel Insight Remote Support 7.0.5 and allows you and your Essel Channel Partners to easily track service events and related support cases, view device configurations and proactively monitor your Essel contracts and warranties from anywhere and at any time.
Essel Insight Remote Support is available as a part of your valid Essel warranty, Essel Care Pack Service and contractual support agreement. Select from Essel Insight Remote Support 7.0.5 (for environments with 1- 500 devices and limited IT staff) or Essel Insight Remote Support Advanced (for environments with enterprise and mission critical devices).
Note: Essel Insight RS 7.0.5 is a replacement and an upgrade to devices previously supported by Insight RSS 5.x.
Connect with our technology experts to learn how Insight Remote Support continuously monitors your environment, proactively alerts you and provides up to 66% faster problem resolution and up to 95% first time fix rate.

The time comes when you need help with tech issues. When productivity and continuity are on the line, you do what you have to do.
The Business Support Center is a resource center for non-technical or non IT professionals. It has the information you need to troubleshoot and resolve issues with servers, storage, printers, desktops, and more. You can download users' manuals, get patch updates, join community forums, and get one stop support.
It's already available as part of your valid warranty.
Technology is wonderful, but it doesn't know a thing about your business. For that you need a person. Someone who's there to listen and translate your needs into better outcomes and that's why we're here.

Computing and printing problems can crush productivity. When you don't have access to the tools you need, you don't get the job done. It's a huge risk to your company and to your bottom line.
Meeting business goals means you have to be up and running—24/7. But with an already maxed out IT staff, you might be stretched too thin.
If you use computing and printing devices, you need this service. It's already available as part of your valid warranty and it provides additional IT resources to help your IT staff troubleshoot and repair corporate IT problems. Find out how you can bring more in-house IT expertise to your own IT help desk. Contact Essel to set up the process for installation.
Connect with our technology experts if you use computing and printing devices. This service is available as part of your valid warranty and it provides additional IT resources to help your IT staff troubleshoot and repair corporate IT problems.